Clear, fair, no hidden charges

Terms & conditions.

Everything you need to know before you book requirements, payment, deposits, insurance excess, mileage, your responsibilities, and driving in Malaysia.

Renter requirements

Pay by transfer / debit / e-wallet

MyKad / iKad / Passport
Valid domestic or international driver's licence

Additional documents may be requested.

Pay by credit card

MyKad / iKad / Passport
Valid domestic or international driver's licence

Credit-card customers are not required to submit a business card or utility bill.

Non-eligible (strict): expired licence, fake or missing documents, suspicious behaviour, or criminal records. International customers must pay by credit card cash is not accepted.

Driving rules for visitors

Short-term stays. You can drive in Malaysia using a valid foreign driving licence alongside an International Driving Permit (IDP).
ASEAN licences. National licences from ASEAN member countries are accepted for short-term visits without an IDP.
English requirement. If your foreign licence is not in English or Bahasa Malaysia, you must carry an IDP or an official translation.
Stay within Malaysia. Rental cars may not be taken outside Malaysia (e.g. Thailand, Singapore) without the company's written consent.

Booking & payment

Full advance payment locks your car and dates we send a secure payment link via WhatsApp once you confirm the vehicle, price and terms.

Payment options

Local online bank transfer No fee
VISA / Mastercard (debit / credit) +3.5%
Payment methods
VisaMastercardApple PayGoogle PayFPXDuitNow QRWise

Advance booking window

1 week ahead for a 1–2 day rental period.
3 months ahead for rentals of 3 days and above.
6 months ahead for rentals of 7 days and above.

Extensions: notify us 2–3 days ahead and settle payment before the extended period starts.

Delivery & return

We deliver the car to you and collect it when you are done. Fees are set per way and follow our live delivery rates; the full table and map are on the delivery page.

Priced by zone

Delivery is priced by zone, with a fee per way. The delivery and the return are charged separately. See the delivery page for the full table and map.

Rental-length discount

Your rental length takes a discount off each way: 1-2 days: no discount; 3-4 days: RM40 off; 5-6 days: RM50 off; 7+ days: RM80 off. The fee never goes below RM0, so many zones become free on longer rentals.

Near a NEXX location

Within 6km road distance of a NEXX location, delivery is RM20 per way for 1-2 day rentals, with the rental-length discount on longer ones.

NEXX locations

Collecting or returning the car at a NEXX location (Jalan Ipoh, Sri Hartamas, Damansara, KL Sentral) is always free.

Airports

At KLIA 1, KLIA 2 and Subang Airport we meet you at the arrival hall. Send us your flight number so we can track delays.

Delivery hours

We deliver and collect from 9:00am to 11:30pm daily. Times outside these hours carry the after-hours surcharge below.

After-hours surcharge

Delivery or return after 11:30pm or before 9:00am adds RM50 per way (9:00am and 11:30pm are normal hours).

Different drop-off

You may return the car to a different location from the pick-up. Each way is priced on its own.

Outstation

Outstation towns have their own fee per way and get the same rental-length discount, e.g. Genting RM120 per way, RM80 for 3-4 days, RM70 for 5-6 days and RM40 for 7+ days.

Langkawi

We do not deliver to Langkawi. If you take the car across by ferry, we provide an authorisation letter on request.

Late return

There is a 2-hour grace period after the agreed return time. After that, an extra rental day is charged.

Cancellation & refund

Non-refundable
Cancellations on public holidays, early returns, or last-minute cancellations.
50% refundable
Cancellations made within 14 days of the rental date.
100% refundable
Cancellations made 14 days or more before the rental date.

The security deposit is refunded within 5–10 days of the return date via local or international bank transfer, provided there are no summonses or damage.

Security deposits

Economy
RM300
minimum
Premium
RM500
minimum
Luxury
RM1,000
minimum
Exotic / V6–V12
RM1,500
minimum

Why we hold a deposit: it covers damage, summonses, tolls and fuel top-ups that only surface after the car is returned. Once checked and clear, the full amount is refunded.

Insurance & excess

Every rate includes standard excess-liability insurance. You only ever pay up to the excess amount never the full repair cost. Reduce your excess by up to 50% with optional CDW/LDW protection.

Class
Body type
Standard excess
CDW / LDW
Reduced to

Fully insured fleet

All vehicles are 100% insured with valid road documentation. Accident coverage applies to damage exceeding the vehicle's excess amount.

CDW/LDW halves your standard excess, so the “reduced to” column is the most you’d pay after an at-fault accident. If the repair costs less than your excess, you pay only the repair. Negligence is not covered.

Accidents & repairs

After any accident, at fault or not, make a police report immediately and take the names, ID or passport, phone numbers and plates of everyone involved. Indicative repair costs below the excess:

Headlight / Tail light RM500 – RM10,000
Windows / Side mirror RM500 – RM10,000
Stone chips RM200 – RM10,000
Per dent RM250 – RM10,000
Per deep scratch RM250 – RM10,000
Per tyre / rim RM200 – RM10,000
Seat / dashboard / interior RM200 – RM10,000
Smoke odour RM200 penalty

Costs exclude vehicle downtime and vary by model. Replacement parts are new and original.

Mileage policy

Economy Car Rental
1–2 days: 250KM/day
3+ days: Unlimited · 30+ days: 4,000KM/month
Premium Car Rental
1–2 days: 200–250KM/day
3+ days: Unlimited · 30+ days: 4,000KM/month
Luxury Car Rental
1–2 days: 150–200KM/day
3+ days: Unlimited · 30+ days: 4,000KM/month
Exotic Car Rental
1–2 days: 150KM/day
3+ days: Unlimited · 30+ days: 4,000KM/month
Economy RM0.30 – RM0.40 / km
Premium RM0.40 – RM0.70 / km
Luxury RM0.60 – RM3.00 / km
Exotic RM2.00 – RM3.00 / km

Surcharge applies only on 1–2 day rentals once the daily cap is exceeded.

Your responsibilities

Only the person named in the contract may drive the car, and never lend it to anyone without our consent. By renting, you agree to the following:

No drugs, alcohol, racing, theft, swapping/selling parts, sub-renting or any criminal act non-negotiable, reported to PDRM.
No smoking inside the vehicle RM200 penalty.
No e-hailing (Grab, inDrive, etc.).
Do not dirty or damage the vehicle.
Respect other drivers and pedestrians.
Drive responsibly and obey the law.
Only the name(s) in the contract may drive the car.
Keep below 120KM/h your deposit is refunded faster.

We do not cap rental cars at any speed, but driving above 120KM/h may cause us to forfeit the security deposit and get you a speeding ticket. Please obey Malaysian road and transport laws.

Touch 'n Go card

A Touch 'n Go card for tolls and parking is available on request. Just ask when you book and we will have it in the car.

Available on request. Ask for a card when you book and it will be in the car at handover, ready for all toll plazas, Smart Tag lanes and most parking sites in Malaysia.
Tolls and parking are yours. Anything used on the card during your rental is your cost. We check the balance at return and settle the difference from your security deposit.
Top up when it runs low. Reload at any Touch 'n Go reload point, petrol station or convenience store. Penalties for entering a toll with too little balance are the renter's responsibility.
Return it with the car. The card belongs to the car. A lost or damaged card is charged at its replacement cost plus any balance on it.

Promotion Terms

These terms apply to every offer on our promotions page, together with all other terms on this page. Where a promotion says nothing about a point, our standard rental terms apply.

General conditions 14
How to claim
Mention the promotion (or its code) when you book on WhatsApp. It is applied to your quote before payment and cannot be added after the booking is paid or the car is collected.
Eligibility
Open to renters who meet our renter requirements and pass verification. Promotions are subject to car availability.
Validity
Each promotion is valid only for its stated dates. A rental qualifies when its pick-up date falls within the promotion period, unless the promotion says otherwise. Expired promotions cannot be claimed.
Minimum rental
Where a minimum number of days is stated, the whole rental must meet it in one continuous booking.
One offer per booking
Promotions cannot be combined with each other or with any other discount, voucher or special rate. Where more than one could apply, we apply the one that gives you the better price.
Discount basis
Percentage discounts are calculated on the daily rental rate in our standard price list. They do not apply to delivery charges beyond the included distance, add-ons, extra coverage, fuel, tolls, summonses, surcharges or the security deposit, unless the promotion says so.
Security deposit
No security deposit when you pay by credit card. Otherwise the standard security deposit for the car class still applies to every promotional booking and is refunded under our normal deposit terms.
Unlimited mileage
Where a promotion includes unlimited mileage, our mileage policy still applies, including the speed and fair-use conditions.
Included delivery
Delivery and return are covered by our Delivery & return terms, including the per way zone fees and the rental-length discount.
Standard excess coverage
Promotional bookings include our standard CDW and LDW cover with the standard excess for the car class. Excess reduction is optional and charged separately.
Cancellation and refunds
Our standard cancellation and refund policy applies. If you cancel or return the car early, the discount may be recalculated against the days actually used, and the promotion may no longer apply if the minimum days are not met.
Extensions
Extra days are charged at the promotional rate only if the promotion is still running and the car is available. Otherwise standard rates apply.
Changes and withdrawal
We may change, suspend or withdraw any promotion at any time without notice. Confirmed and paid bookings keep the promotion they were booked with.
Misuse
We may refuse or cancel a promotion that is claimed through false information, duplicate bookings or any other misuse.
Monthly flash sale 5
Offer
Up to 10% off selected cars shown on the promotions page during the current calendar month. No code is needed.
Validity
From the 1st to the last day of the month, ending at 23:59 Malaysia time. The rental must start within that month.
Minimum rental
3 days.
Included
Free delivery and return in selected zones, unlimited mileage and standard excess coverage.
Qualifying cars
Only the cars featured in the flash sale, at the sale price shown, while availability lasts.
Short-term packages 6
First-Time Explorer (code 3CRP)
3 days, unlimited mileage, free delivery and return in selected zones.
Weekend Getaway (code 7CRP)
7 days, 10% off, free delivery and return in selected zones.
Wanderlust Escape (code 14CRP)
14 days, 20% off, unlimited mileage and free delivery and return in selected zones.
Fortnight Adventure (code 21CRP)
21 days, 30% off, free delivery and return in selected zones.
Explorer Plus (code 30CRP)
30, 90, 180 or 365-day plans, 40% to 65% off depending on the plan, with 4,500KM per month free, maintenance and CDW/LDW cover included, free delivery and return in selected zones. Mileage above 4,500KM in a month is charged at the per-km rate for the car.
All packages
Include unlimited mileage (except the Explorer Plus monthly allowance) and standard excess coverage. Discounts are calculated from the standard price list. The rental must meet the package length in one continuous booking.
Seasonal and special offers 8
Merdeka road-trip special (MDK)
25 to 31 Aug 2026. 20% off a minimum 4-day rental, unlimited mileage and free Klang Valley delivery. This offer has ended.
Chinese New Year package (CNY)
6 to 13 Feb 2027. Minimum 5 days, unlimited mileage, free delivery and return in selected zones. Any car in the fleet, subject to availability.
Hari Raya Aidilfitri package (HRA)
20 to 27 Mar 2027. Minimum 5 days, free delivery and return in selected zones, standard excess.
Deepavali festival package (DPV)
5 to 12 Nov 2027. Minimum 5 days, unlimited mileage, free delivery and return in selected zones.
Christmas & New Year getaway (XNY)
20 Dec 2027 to 2 Jan 2028. Minimum 5 days, unlimited mileage, airport delivery included.
School holiday family escape (SCH)
13 Nov to 31 Dec 2027. 7-seater MPV or SUV only, unlimited mileage, free delivery and return in selected zones, flexible pick-up subject to availability.
Public holidays
Festive packages are in high demand. Bookings that fall on public holidays follow our standard cancellation policy, under which public holiday cancellations are non-refundable.
Add-ons and extra coverage 3
Baby and child seat
RM10 per day, for ages 0 to 1 and 1 to 4, on request and subject to availability.
Excess reduction
Optional. Halves the standard excess for the car class at the daily price shown on the promotions page. It must be added before the rental starts and covers the whole rental period.
Promotional add-on discounts
Add-on discounts apply only where a promotion states them.

Partnership Terms

These terms apply to car owners who list their car with NEXX under our partnership programme.

The 70/30 split 4
Revenue share
The owner receives 70% of the rental income earned by the car. NEXX keeps 30% for marketing and operations.
What counts as rental income
Rental income is the daily rental charged to the renter. Security deposits, delivery and return fees, fuel, tolls, summons and damage recoveries are not part of the split.
Monthly payout
Payouts are made once a month by bank transfer to the account registered by the owner, together with a statement of every booking for that month.
No fixed minimum
Income depends on bookings. NEXX does not guarantee a minimum monthly amount.
Owner responsibilities 4
Road tax
The owner keeps the road tax valid at all times and renews it before it expires.
Comprehensive insurance
The car must be covered by a valid comprehensive policy in the owner's name for the whole partnership. The owner renews it on time and gives NEXX a copy each year.
Servicing and maintenance
The owner pays for scheduled servicing, tyres, batteries and wear and tear. NEXX plans service dates around bookings with the owner.
Loan and ownership
The owner stays the registered owner and keeps any hire purchase instalments up to date.
NEXX responsibilities 6
Marketing
NEXX lists and promotes the car on its website, social media and booking channels.
Operations
NEXX handles bookings, renter screening, payment collection, delivery and collection, cleaning between rentals and customer support.
Where the car stays
The owner chooses one of two options. Park at owner's location: the car stays at the owner's home or office and NEXX picks it up before each rental and returns it after. Fully managed: the car stays at a NEXX hub and NEXX handles parking, cleaning and handovers. The owner may switch options with 7 days' notice.
Owner use
Under the park at owner's location option, the owner may block out dates for personal use, provided no confirmed booking is affected.
Claims
If the car is damaged during a rental, the claim is made under the owner's comprehensive insurance. NEXX manages the claim, deals with the renter and coordinates the repairs.
Summons and recoveries
Traffic summons, tolls and fuel used during a rental are charged to the renter. NEXX recovers them from the renter's deposit where possible.
Vehicle requirements 3
Eligible cars
Cars must be year 2020 or newer, in good condition and accepted after a free NEXX inspection.
Documents
The owner provides a copy of the vehicle grant, road tax, insurance policy and the owner's IC or company registration.
Condition at handover
The car is inspected and photographed when it joins and when it is returned, and both reports are shared with the owner.
Term and termination 4
Duration
The partnership continues month to month until either side ends it.
Ending the partnership
Either side may end the partnership with 30 days' written notice. Bookings already confirmed during the notice period are completed first.
Car returned
At the end of the partnership the car is returned cleaned and in the agreed condition, with the final payout and statement.
Written agreement
These terms are a summary. Each partner signs a written partnership agreement, and the signed agreement applies if the two differ.

Frequently asked questions

Short answers to the questions we get most. Each one links back to the full clause above.

Who can rent a car from NEXX Car Rental?

Renters must meet our eligibility requirements and hold a valid driving licence. Payment by transfer, debit, e-wallet is accepted, and credit-card renters must present the matching card and licence.

How do I book and pay?

Full advance payment locks your car and dates. We send a secure payment link via WhatsApp and accept bank transfer, debit, e-wallet and credit card.

What is the cancellation and refund policy?

Refund amounts depend on how far ahead you cancel. See the cancellation and refund tiers on our terms page for the exact windows.

Is a security deposit required?

Yes, unless you pay by credit card: no security deposit when you pay by credit card. With an instant bank transfer the security deposit is fully refundable and the amount varies by car model and rental duration.

What insurance is included?

Every rate includes standard excess-liability insurance, so you only ever pay up to the excess amount. Excess Reduction can lower that cap for a small daily fee.

What should I do after an accident?

Make a police report immediately, whether or not it was your fault, record the other party's details, and contact NEXX Car Rental.

Is there a mileage limit?

Rentals include unlimited mileage within the conditions set out in our mileage policy.

Can someone else drive the car?

Only the person named in the rental contract may drive the car. Never lend it to anyone without prior authorisation from NEXX.

Still unsure about something? Ask us directly and we will walk you through it.