Car Rental Cancellation PolicyCar Rental CDW and LDW


Whether it is renter’s negligence or third party negligence. The renter is obliged to report to the company immediately after the accident. It is important they secure the names and address of all witnesses as well as the registration number of all vehicles involved in the accident.

The renter is RESPONSIBLE for all costs of repair from any collision or damage done to the vehicle stated in the contract.

Estimation of repair cost:

Per Lamp: RM300 - RM2000

Per Dent: RM400 - RM1500

Per Scratch: RM200 - RM500

Per Tyre: RM200 - RM600

Dirty Seats: RM120 - 200

Repair cost varies depending on

the car type and model.

Car Renter’s Requirements (Compulsory):



     (International Traveller)

*We may request for more documents

for certain range of vehicles.

Submit documents photo via email or whatsapp to +6010 562 1195.

Car Rental Requirements


No Driver’s License, Expired Driver’s License, Third Party or Insufficient Documentation.

Care and Custody of Rental Vehicle:

The renter shall only drive the rental car while qualified to do so or by the person who have been authorized in the contract. Renters are not allowed to let any third parties to use the rental car for any purposes without the company’s authorization.

Warranties by YOU:

Driving Speed Limit:


Please do not drive with high speed on a rental vehicle as it will damage the internal component, wear and tear of the vehicle. Renter must always obey the driving speed limit law implemented by the Malaysian Road and Transport Ministry.

If a renter is detected speeding (above 110km/hour) with the rental car, we are entitled to forfeit the full deposit amount if necessary to the company and may request the renter to pay additional security deposit fee in cash or bank transfer upon returning the car rental, incase of any summons are issued during the car rental period.

Car Rental Insurance, CDW, LDW

Vehicle Insurance

Renter’s Excess Liabilities:

We are entitled to charge from the renter not more than the amount stated below :

Excess Amount:

Additional Insurance:

Collision Damage Waiver (CDW) &  Loss Damage Waiver (LDW)

                + RM25 - RM50 per day

                Reduced excess amount: RM1000

                + RM75 per day

                Reduced excess amount: RM1500

                +RM100 per day

                Reduced excess amount: RM2500

Car Rental Insurance PolicyCar Rental Unlimited Mileage

NEXX Car Rental

Terms & Conditions

Cancellation Policy:

Cancellations on public holidays/festive season:


Cancellations done 14 days before rental date shall be refunded in full total amount.

Cancellations done within 14 days ..rental date:


Early returns:


Unlimited Mileage:

Car rental customers are NOT ALLOWED to take the rental car outside Malaysia e.g Thailand, Singapore, etc or locations prohibited by and without the consent of the company.

The approved list is as follows:

Driving in Malaysia:

Foreign-country licensees are allowed to drive in the country as long as the foreign domestic driver's license is valid and carry the translation of the license in English or Bahasa Malaysia.

Reservation & Payment and Policy:

100% Advance Payment

Payment Options:

- CDM available @ Maybank, CIMB, Ambank Branches)

Account number and PayPal link sent via Whatsapp.

Extending Policy:

Renters are required to inform us 1 day in advance.

Car Rental Reservation PolicyCar Rental Security Deposit

Deposit Refund Policy:

This applies to all types of vehicle and to make sure there were no summons issued to the car during the entire rental period.

Other charges applicable to this shall become due immediately and NEXX Car Rental will be authorized to charge the costs to the renter’s security deposit or additional if charges exceeds renter’s security deposit.




NEXX Services Malaysia Co.

Kuala Lumpur Branch (HQ):

726, Off Jalan Ipoh Batu 4 1/2,

51200 Kuala Lumpur, Malaysia.

Wangsa Maju Branch:

Jalan Metro Wangsa, Wangsa Maju

53300 Kuala Lumpur, Malaysia

Customer Support:


Whatsapp only


Operating Hours:

Mon - Sun (9am - 10pm)

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